Legal Booking Terms & Conditions
The holidays featured by Classic Travelling are operated by Classic Travelling Ltd, ‘The Company’, which is registered in England under the company number 04662193. The following conditions form part of your contract with the company.
Where a third party or other Tour Operator is used, their Terms and Conditions supercede the ones set out below and the client is bound by those.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Classic Travelling, and in the event of their insolvency, protection is provided for non-flight packages.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Classic Travelling.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
For all our tours, all payments made to us are fully bonded through the Association of Bonded Travel Organisers Trust Limited (ABTOT). Our ABTOT membership number is 5389.
Booking your Holiday
- To secure your booking, you should complete and sign a Classic Travelling booking form. A non-refundable deposit of 25% per person, or as advised by The Company, is required to secure the booking. If you are booking within 2 (two) months of departure then the full amount is due.
- A contract will exist as we issue a Confirmation Invoice. This contract is made under the terms of these booking conditions which are governed by English Law and both parties agree to submit to the jurisdiction of the English Court at all times. If for any reason the company does not accept your booking, your deposit will be returned.
- Special requests should be indicated on the booking form or made in writing. The company will try and meet all requests but cannot guarantee them. The Company will not be liable for any special requests not met.
- All correspondence and other communications will be sent to the first person named on the booking form unless otherwise specified.
- The balance of the monies for your holiday is due 2 (two) months before departure.
You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before we arrange your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to relevant parties in good time. We are not, in any circumstances, liable if any carrier refuses to accept you or any member of your party as a passenger as a result of any medical condition or disability.
If you have any special requirements (dietary or otherwise (eg bath not shower, near lift etc)) you must inform us of these. We cannot guarantee that your requirements will be met however, and we are not liable to you in the event that your wishes are not met.
Amendments and Cancellations
a) Amendments by you
The Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the Booking Form. You must pay an amendment charge of £50 per booking, together with all communication charges or other expenses incurred by the Company. These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in paragraph (b) below will apply, dependent upon the conditions imposed by our suppliers.
If you are unavoidably prevented from taking your holiday, by reason of, for example, illness, jury service, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to the Company (but it should be noted that some suppliers, including airlines, consider any change of name as a cancellation, thereby attracting cancellation fees of up to the full value of the service) provided that:
i) if you request the transfer in writing allow reasonable time for the changes to be communicated to, and accepted by, suppliers.
ii) your request is accompanied by documentary proof of the reason for the transfer, any tickets or vouchers received from the Company, full details of the person who will replace you, any balance due for the booking and the appropriate administration fee (see below).
iii) your replacement agrees to be bound by these booking conditions.
The administration fee will be £50 per person. You, as the transferor of the holiday, and the transferee shall be jointly and severally liable to the Company for payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges.
(b) Cancellation by you
All cancellations must be advised in writing, signed by the signatory of the Booking Form and sent to the Company at School House, Monxton, Andover, Hampshire, SP11 8AH, United Kingdom
Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. The following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.
Number of days left before your due date of departure from the date on which we receive your authority to arrange your holiday.
Cancellation Charge expressed as a percentage of the total holiday price:
More than 60 days – deposit only (25%) Between 60 & 45 days – 50% More than 44 & 29 days – 75% 28 days or less – 100%
We strongly recommend that you secure adequate travel insurance at the time of booking.
(c) Re-booking following a cancellation
Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms of these booking conditions.
Classic Travelling may use their absolute discretion however to transfer some or all of any monies already paid by you to the alternative booking. If the alternative booking requires a greater deposit than has already been paid then the balance between what is required as a deposit and any deposits already paid becomes due.
(d) Amendments by the Company
Great care is taken to ensure that the descriptions and prices given for each booking are accurate at the time of booking. Changes can occur, though, and the Company reserves the right to change any of the details, including prices, in which case The Company will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, the Company makes every effort to operate all holidays as advertised. In very rare circumstances, the Company may have to modify a holiday before you depart. If the modification is significant (such as a change of destination or a change to a lower standard of accommodation), the Company will notify you as soon as practicably possible and offer you two choices. You may accept the modification, you may change your booking to another available holiday or you may cancel and receive a full and prompt refund. If you choose another holiday which is more expensive you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a significant modification made for any reason other than force majeure or low bookings you will receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change.
Days prior to Departure Date Compensation when Notification of Change is sent, per Person:
More than 42 days: £10
29 – 42 days prior: £20
15 – 28 days prior: £25
0 – 14 days prior: £30
Force majeure means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. ‘Low bookings’ means that an insufficient number of people have booked the arrangements to make their operation financially viable in the advertised form.
Cancellation by the Company as a result of low bookings will not be made after the ‘balance due’ date (i.e. 2 months before departure).
If there is a minor modification before you depart (that is, any change not included in the definition of a significant modification set out above), the Company will try to notify you, although it is not obliged to do so, nor is it obliged to pay any compensation. If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.
(e) Cancellation by the Company
If you fail to pay the balance of the holiday price at least 2 months before departure, the Company will treat your booking as cancelled and levy the cancellation charges set out in paragraph 2(b) above. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of a comparable standard or will give you a full and prompt refund. In addition, unless the cancellation has been caused by force majeure or low bookings, the Company will pay you compensation as set out in these terms and conditions.
Where you or any member of your party is prevented from traveling for any reason (including death, illness or jury service), where possible, we will transfer your arrangements to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.
If you wish to make any other change to your arrangements at any time after confirmation has been issued, we will meet your request, only so far as is possible. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking, we require the authority in writing of the Lead Name before we can make the change.
In each of the above circumstances, an administration charge of £50 per person will be payable. This charge is non-refundable and will be in addition to any penalties charged by the Tour Operator.
In the event that the Tour Operator makes changes to or cancels the arrangements, we shall send notification to you as soon as possible. We reserve the right to make any necessary changes to your holiday arrangements
(a) All prices are based upon exchange rates to the British pound (GBP £) as dictated on the day of booking. Some tour prices will be given in euros (€), US dollars ($), or Swiss francs (CHF) and are payable only in those currencies.
(b) The Company is under no obligation to give a breakdown of the costs involved in a holiday.
(c) The Company reserves the right to notify you of an increase in the brochure or advertised price before accepting your booking.
(d) After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking. The price of your holiday is, regrettably, subject to the possibility of surcharges in certain limited circumstances. However, a surcharge will only be levied solely to allow for variations in transportation costs, including costs of fuel, increases in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the UK or overseas government or regulatory body introduce or increase taxes. Even then, the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. There will be an administration charge of £1.00 per person (together with an amount to cover your travel agent’s commission, if applicable). Surcharges will be notified by a revised Confirmation Invoice sent to you (or your travel agent).
(e) If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
(f) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date when the Confirmation Invoice was first posted to you.
(g) The financial commitments offered above by the Company mean that the Company is not able to reduce holiday prices should the value of the £ (GB pound sterling) strengthen.
Responsibilities of the Company
The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards.
The descriptions, information and opinions given in any material by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of booking.
The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company before departure is not as described and not of a reasonable standard. The company accepts no liability for death or injury if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care.
They are also conditional upon you following the procedures for notification of complaints set out below, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company’s liability.
The Company’s liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request.
(a) General information concerning passport, visa and health requirements applicable to UK Citizens is the responsibility of the client. Such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements
(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before we arrange your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to relevant parties in good time. We are not under any circumstances liable if any carrier refuses to accept you or any member of your party as a passenger as a result of any medical condition or disability.
If you have any special requirements (dietary or otherwise) you must inform us of these. We cannot guarantee that your requirements will be met however and we are not liable to you in the event that your wishes are not met.
Please note that when you book an excursion locally you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company’s terms and conditions.
General Data Protection Regulations 2018
In addition to your name & address, it may be necessary for us to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical information etc. This information will be kept confidential by the Company, and is available for you to inspect during the Company’s normal working hours. It will be passed to the suppliers (who may reside outside the EU), if it is necessary for them to know this information in order to fulfil our contract to you
We need your name & address to fulfil your booking contract with us, along with relevant personal information such as dietary requirements or any personal preferences or requirements. These details will be shared with the hotels used on any tour for which you have booked, in order for you to enjoy your holiday. Other than this your data is kept secure in a secure database that is accessed only by password. Your data will never be shared or sold with any other organisation or company, other than stated.
If you have a problem:
If you are unhappy with any aspect of the Company’s arrangements while you are on holiday, you must address your complaint immediately to the company’s local representative (or, if none, to the Company) and to the management of the hotel or other suppliers whose services are involved. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive within 30 days of your return. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.
Web brochure descriptions
This website is planned and produced months in advance of its commencement of validity. Every effort is made to ensure that the details, descriptions and prices contained are correct, based on inspections and information passed to the company by its suppliers. However, changes do occur, sometimes at short notice, and therefore the Company will advise you at the time of booking, or if after booking, as soon as possible of any such changes to our published information. It is not always possible for the Company to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works etc.
Your Insurance – travel/medical/personal
You must be suitably insured for the duration of your trip and The Company must be informed of the insurer and your policy number before you travel.
http://www.classictravelling.com/, (the ‘Website’) is owned and operated by Classic Travelling Limited.
The term ‘user(s)’ means (a) user(s) of the Website either collectively or individually, as the context requires.
ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS OR SERVICES PROVIDED THROUGH THIS WEBSITE (OR PORTIONS THEREOF), IS NOT INTENDED AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.
Product & Services Information
All references on this Website to information, materials, products and services apply to information, materials, products and services available in the countries or jurisdictions specified with respect to such information only unless otherwise stated. Nothing in this Website constitutes an offer to buy or sell our products or services in any jurisdiction. This Website is for information purposes only.
Unless otherwise indicated, this Website and its design, text, content, selection and arrangement of elements, organisation, graphics, design, compilation, magnetic translation, digital conversion and other matters related to this Website are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) rights and are either the property of Classic Travelling. The material is included with the permission of the rights owner and is protected pursuant to copyright and trademark laws. ALL RIGHTS RESERVED
The posting of any such elements on this Website does not constitute a waiver of any right in such elements. You do not acquire ownership rights to any such elements viewed through this Website. Except as otherwise provided herein, none of these elements may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.
The Classic Travelling logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Website, unless otherwise noted, are service marks, trademarks and/or trade dress of Classic Travelling. All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. You agree not to display or use the Marks in any manner without our prior written permission. You agree not to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
This Website may contain links and/or advertisements to other websites maintained by us in addition to links to websites maintained by unrelated companies and persons. An advertisement of, or link to, a non-Classic Travelling website does not mean that we approve, endorse or accept any responsibility for that website, its content or use, or the use of products and services made available through such website.
We are not responsible for the actions, content, accuracy, opinions expressed, privacy policies, products or services provided through these links or made available through these resources or appearing in such websites, nor for any damages or losses, directly or indirectly, caused or alleged to have been caused as a result of your use or reliance on such websites.
Such websites are not investigated, monitored or checked for accuracy, completeness or conformance with applicable laws and regulations by us. We do not make any representations whatsoever, or give any warranties of any kind, expressed, implied, or otherwise about other websites which you may access through this Website, the content thereof, or the products and/or services made available through such websites. If you decide to leave our Website and access these other websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of such websites will apply to you while on such websites.
Links from other Websites
Any link to this Website without our written permission is prohibited. Notwithstanding authorisation to link to this Website, linking to any page other than the initial start page of http://www.classictravelling.com/ is prohibited. Persons providing access to this Website via a link from another website are solely responsible for the content, accuracy, opinions expressed, privacy policies, products or services of, or available through, the source website and for any representations made or impressions created concerning Classic Travelling.
Authorisation by us to link to this website is given without assumption of any liability by us relating to such links, and we hereby disclaim any such liability. We reserve the right to withdraw any authorisation to link to this Website at any time and for any reason.
Data Protection Consent
Posting or transmittal of any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or violation of any law is strictly prohibited.
We reserve the right to monitor your communications with us whether by mail, voice, fax, e-mail or any other form of transmission for the purposes of quality control, security and other business needs.
WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR ITS CONTENTS, WHICH ARE PROVIDED FOR USE “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEBSITE AND ANY WEBSITE WITH WHICH IT IS LINKED. WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEBSITE, OR ANY WEBSITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE, OR CURRENT. YOU ACCEPT THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.
Exclusion of Liability
To the fullest extent permitted by applicable laws we, on behalf of our employees, agents, suppliers, and contractors exclude liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Website or any website with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary. Price and availability of information, materials, products and/or services is subject to change without notice.
Indemnity and Release
Modification and Discontinuation
We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) and/or the information, materials, products and/or services available through this Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website.
You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating to the use of this Website and that the laws of England and Wales shall govern such dispute or claim.
Law & Jurisdiction