We are aware that following the ever-evolving news reports on the topic of COVID-19 ‘Coronavirus’, that some of our customers are concerned that this may affect their travel arrangements and bookings placed.
Classic Travelling is constantly monitoring advice from HM Government and the World Health Organisation (WHO) with regards to travel and events.
The Foreign Commonwealth Office (FCO) are constantly updating and reviewing their content to ensure they provide the correct facts and advice for UK travellers. Unless the FCO advises against all travel to a certain destination it is the traveller’s responsibility to decide how they respond to the risks.
At present, there is no ban or official advice against holiday travel for UK holidaymakers in the UK, unless subject to local lockdowns, meaning that all tours, road trips and events are set to proceed as planned and any amendments or cancellations made by our customers will be subject to the booking conditions explained in our booking conditions.
In the event of advice from HM Government or WHO changing or evolving to advise against all but essential travel, we will assess each tour and event individually to cancel, re-schedule or re-allocate bookings to future events in a way that best suits our customers.
The safety and welfare of our customers, clients and suppliers are paramount.
Here are some Q&As which may be helpful:
Are the tours and events going ahead?
Yes. If the relevant authorities decide that the risk is too great to travel to any of the European countries we visit then that is where events and tours could possibly be cancelled. However, this would be a huge change from the situation at present. Nevertheless, we are monitoring the situation and will update information if there are key developments.
Will I get my money back if the tour is cancelled?
If the tour is cancelled, for example if the Foreign and Commonwealth Office (FCO) advise against travel to the areas or countries due to be visited by the tour, you will be entitled to a refund, or you can postpone or transfer your booking to another tour or time.
Can I cancel my trip and obtain a refund?
If the tour is going ahead and there is no reason for the tour to be cancelled, but you have a ‘disinclination to travel’ for any reason then there are no refunds. The standard conditions for cancellation will apply. Details are available in our terms and conditions.
What happens if the situation changes while we are on holiday?
Classic Travelling will be monitoring the situation on an ongoing basis but in the unlikely event of a change of situation whilst customers are on tour, we will activate our relevant plan for the situation in hand. This would include tour diversions or making the decision to return back to the UK. This would be an exceptional situation and one that would require following the advice and guidance of the relevant authorities.
What should I do if my flight, ferry or Eurotunnel is cancelled?
We are aware of a number of cancelled flights. For cancelled flights you should be offered an alternative date or time. Check the status of your travel regularly to see if this has affected you however, we are monitoring closely and will endeavour to make you aware of any changes or cancellations.
What travel insurance should I take out?
Unfortunately, we cannot advise on specific travel insurances but we always advise clients to fully research different policies and choose one with as high a level of cover as possible for you and your vehicle.
What happens if the FCO advises against all travel or all but essential travel to a destination?
If your trip is “Imminent” (within the next 4 weeks) you have a number of options that can be discussed.
· Defer your departure date – We can postpone your trip for a period of time to see if the advice changes.
· Offer an alternative destination – We can offer you a different destination of travel and depending on the cost of the new destination you may be required to pay additional costs or pay less.
What happens if I decide to cancel despite the FCO not advising against it?
If you want to CANCEL your trip our normal cancellation conditions sent with your final agreement of services will continue to apply.
Here are some links that you may find helpful:
HM Government Coronavirus (COVID-19): The latest information and advice
Foreign travel advice: coronavirus (COVID-19)
Foreign travel advice – France
Foreign travel advice – Switzerland
Foreign travel advice – Italy
Foreign travel advice – Monaco